Connecting the dots - Effective communication and the power of "Pause" and "Silence" in Healthcare.
Keywords:
healthcare, communication, conflict, nonjudgemental, feedbackAbstract
This is a self-reflection on standardized patients simulations of conflicting healthcare communications. Communication strategies need conscious application during any professional interaction. Respectful validation and empathy will help lower the defenses of an angry individual and likely steer the conversation in a positive direction.
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Published
2020-08-31
How to Cite
Shaikh, J. (2020). Connecting the dots - Effective communication and the power of "Pause" and "Silence" in Healthcare. MICH: The Student Journal of the Michener Institute of Education, 2(1). Retrieved from https://journals.publicknowledgeproject.org/michener-student/index.php/michener-student/article/view/441
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Copyright (c) 2020 Jaffer Shaikh
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